Job Responsibilities: Online Chat Agent
Salary: 41000 Per Year
Company: HUB International
Location: Remote CA
Educational requirements: High School
Location: Windsor ON – In-office hybrid and work-from-home flexibility.
Who we are: HUB Customer Central (HCC) is a leading insurance hub in Canada. Our technology-driven and digital expertise are uniquely making us an industry trailblazer. We are affiliated with HUB International the 5th largest insurance brokerage in the world with 13000 employees and more than 475 offices.
Why we’re different: In 2021 HUB won the prestigious Stevie Award for Employer of the Year – Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth development and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time creativity and passion to community causes. We believe in contributing to where we live work and play.
The Online Chat Agent is responsible for handling and completing online service requests while maintaining an effortless customer experience.
Ensuring customer needs are your top priority
Engage in multiple consecutive chats to resolve customer inquiries about their insurance policies Execute insurance transactions (cancel policies in insurance company portal reprint policy documents interpret and provide billing information)
Resolving customer complaints respectfully and efficiently Identifying and escalating issues to supervisors Providing product and service information to customers Recognizing documenting and alerting the management team of trends in customer chat conversations Documenting issues and resolutions Performs other duties as assigned. Skills and Requirements
Excellent English language skills: verbal & written communication Proficient typing skills strong problem-solving skills good organizational skills and critical thinking skills Must have a sense of urgency and be able to work well under pressure in a fast-paced environment and be detail-oriented Ability to multitask using various internet tools web portals applications and MS Office Suite Possess a friendly professional and empathetic attitude Have a strong work ethic be a quick learner and be self-motivated Work well individually and within a team Post-secondary education (preferred) Knowledge of the insurance industry and/or RIBO license is considered an ass
High School diploma
Customer Service Experience: minimum 1 year
Online Chat Experience: minimum 1 year
Required Experience: 1-2 years of relevant experience
Required Travel: No Travel Required
Required Education: High school or equivalent