Job Responsibilities: Contact Centre Representative (Credit Cards, New Brunswick, Costco, Remote)
Salary: 36000 Per year
Location: Remote CA
We’re building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC please visit
What You’ll Be Doing
Join our Contact Centre team as a Customer Service Representative in our Credit Cards Department and make a real difference for our clients.
You will answer incoming calls from our credit card clients as well as calls transferred from other departments.
The start date for this role is July 4th, 2022. Our Contact Centre is open Monday to Sunday 7:00 am to 12:30 am. This is a full-time role and flexibility is needed between the hours of 7:00 am and 12:30 am with an opportunity to potentially work from home we are looking for candidates located anywhere in New Brunswick.
In this role, you will work primarily from your home subject to the terms and conditions outlined in the [email protected] Program Guidelines. It is a condition of your employment in this role that you satisfy the following requirements and continue to meet these requirements on an ongoing basis:
Agent @ Home Program Requirements
Ability to work independently in a private and quiet workspace (ie. in a room or office with a door that closes)
Wired Internet connection capable of continuously supporting excellent call quality and high-speed response rate (internet connection can be connected to the modem through hard cable (not wireless) with a minimum download speed of 15 Mbps and upload speed of 10 Mbps). Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service.
We want to hear from you if:
You are living in and around the New Brunswick area
You must be willing and able to participate in the CIBC Agent @ Home program
You go the extra mile because it’s the right thing to do.
You are ambitious and you love to learn.
You are motivated to make a difference.
You love to surround yourself with people who challenge you.
Your diverse background and experience make your team stronger.
You bring the best of yourself to work.
If this sounds like you but you’re not sure if you’re ready to be on the front of client service we’ve got you covered. The incredible program you’ll benefit from begins with 25 days of training and a mix of in-class learning and on-the-job application – typically from Monday to Friday scheduled at a time that will be similar to your working hours.
How You’ll Succeed
Client engagement – Meet with clients to understand their priorities advise them on solutions and provide a forward-looking financial plan. Use your knowledge of cash management credit investment and wealth protection to help clients meet their goals.
Relationship building – Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network deepen existing relationships and collaborate with others to ensure clients are connected to the right people and opportunities.
Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications enabling them to better manage their banking needs.
Want a glimpse into our culture – check out our video to learn more
Who You Are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
You’re goal-oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
Values matter to you. You bring your real self to work and you live our values – trust teamwork and accountability.
What CIBC Offers
At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.
We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a health benefits program defined benefit pension plan an employee share purchase plan and MomentMakers our social points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact
You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit
CIBC is committed to doing its part to protect our team our clients and our communities. We want to ensure we have a safe and healthy workplace and we want to do our part to get through this pandemic. In keeping with this commitment and as a condition of employment CIBC requires all successful candidates to be fully vaccinated against COVID-19 as of their start date or provide written proof of a medical exemption or another substantiated accommodation request under applicable human rights legislation.
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